Technical Support Due to the characteristics of our products,
there may be technical problems
caused by various factors when you visit/browse different areas of the website or use the
general functions of the website.
The possible problems are as follows: Display and function
problems Deposit and withdrawal problems Login problems Unexpected/abnormal error messages No
response to the link If you encounter any of the above problems,
Our professional customer
service technical support team will troubleshoot for you 24 hours a day. If you need help,
please contact us.
These terms and rules will take effect from January 1, 2020. All previous terms and rules have
been cancelled.
A. Introduction 1. If the customer uses, visits and/or enters any part of the
platform website or mobile application (including but not limited to subdomains, source code
and/or website API, whether visible or not) or we own Or any other website or application
operated by it (collectively referred to as the "website") and/or registration on the website
will be deemed to have agreed to be subject to: (i) these terms and rules; (ii) our privacy
policy; (iii) ) Our Cookies Policy;
and (iv) the rules of our betting or gaming products
mentioned in the second paragraph below (totally referred to as "Terms"), and are deemed to
accept and understand all terms.
Please read the terms carefully. If you do not accept these
terms, please do not use, access or enter any part of the website (including but not limited to
subdomains, source code and/or website API, whether visible or not).
The terms also apply to all
phone bets and bets or games made via mobile devices, including software that can be downloaded
to mobile devices (where reference to your use of the website is equivalent to reference to your
betting on our phone and/or mobile Use of equipment betting services).
2. When you play any game
or bet through the website, you will be deemed to accept and agree to be bound by the rules,
which apply to the corresponding products on the website.
3. For many reasons (including
compliance with applicable laws, regulations and regulatory requirements), we may need to change
these terms and rules from time to time.
All changes will be posted on the website. The recently
updated terms can be viewed on our website.If any changes to the terms are unacceptable to you,
you should stop using the website and/or close your account.
However, if you continue to use the
website after the changes to these terms and rules take effect, you will be deemed to have
accepted these changes.
4. When referring to "you", "your" or "customer", it refers to anyone
who uses the website or the services of platform, and/or any customer registered with platform.
5. You may know that accessing and/or using the website (including any or all of the products on
the website) may be illegal in some countries (for example, the United States).
You are
responsible for ensuring that your access and/or use of the website comply with relevant
applicable laws in your jurisdiction, and you are responsible for guaranteeing us that gambling
is not illegal in your place of residence.
6. platform is committed to providing the best
customer service. As part of this commitment, platform supports gambling responsibility. For
more details, please click here. Although platform will do its best to implement its gambling
responsibility policy,
if the customer continues to gamble and/or uses the website for the
purpose of deliberately evading existing related measures and/or platform is unable to implement
its related measures due to uncontrollable reasons /Policy, platform will not assume any
responsibility or obligation.
B. Your platform account 1. Application 1.1 All applicants must be
over 18 years old and have legal capacity before betting or registering on platform. At the same
time, platform reserves the right to require customers to provide proof of their age and to
freeze customer accounts before relevant data is provided. platform will seriously deal with
underage gambling and restrained gambling (for more details, please click here).
1.2 All
information provided when registering on the website must be your own information and be
accurate and complete in all aspects.
If the requirements are not met, we reserve the right to
freeze the account and treat any deposit in the gaming account as invalid (and the winnings
generated by the deposit will also be deemed invalid).When the account is frozen, the
corresponding customer should contact us.
1.3 platform may confirm the customer's address by
mailing a verification letter. The content of the letter can include terms manuals, leaflets,
and telephone betting cards.
The content of all correspondence will be handled with care, and no
information mentioning platform will be displayed on the envelope. When the verification letter
is sent, all offers and withdrawal applications will be in a pending state until the address is
confirmed to be correct.
1.4 By accepting the terms and/or registering to use the website, you
hereby agree that, in accordance with relevant laws and regulations and/or the requirements of
relevant regulatory agencies, and for the use of the website and our other products, we have the
right to carry out any or All related identification,
credit and other aspects of verification.
You will be deemed to agree to provide all information related to such verification. We have the
right to freeze or restrict your account through any means we deem appropriate until the
relevant verification is successfully passed.
1.5 As part of the registration process, we may
provide your information to authorized credit reference agencies in order to confirm your
identity and payment card information. You will be deemed to agree to our processing of such
information regarding your registration.
1.6 Each customer can only open one account. If we find
that a customer has opened more than one account, we have the right to treat these accounts as a
joint account.
1.7 The customer is responsible for providing the company with the latest
personal information. Personal information and your account information can be modified on the
website. If you need any help, please contact us.
2. Account information 2.1 When registering at
platform, customers can choose their account username/password combination, or set a 4-digit
simple password for accessing the platform application on their mobile device. Customers must
keep such information confidential, because you are responsible for all bets and any other
activities in your account.
2.2 If there are enough funds in the account, and your username and
password have been entered correctly or your account has been accessed through Touch ID,
fingerprint login, Face ID, simple password or the "keep logged in" function (regardless of
whether it has been Your authorization), the bet is established. 2.3 If at any time you believe
that another third party knows your username, password and/or simple password, you should
immediately change it through the website.
If you forget some or all of the information, please
contact us. 2.4 If you have activated Touch ID, fingerprint login, Face ID, simple password
and/or "keep logged in" function and feel that a third party may access your account through one
of these methods, you should immediately log in on all devices Disable Touch ID, fingerprint
login, Face ID, simple password and/or "keep logged in" functions, and contact us at the same
time.
You are responsible for the security of your device, all bets in your account and any
other activities. 2.5 For bets made by telephone, as long as your name and account number or
name and user name are provided correctly (regardless of your authorization), you are
responsible for all transactions.
If you designate another person as an authorized user of your
account, you will be responsible for all transactions made by that person using relevant account
information. If you have lost your account information or think that someone else has your
account information, please contact us.
2.6 Please note: Regarding cardholder information and
any other sensitive data, please do not send it to us in unencrypted email. 2.7 Once you log in
to your account through the website, you can view the current balance and transaction history at
any time.
3. Personal data 3.1 For the personal information provided by customers, we will
comply with applicable information protection laws (including the General Data Protection
Regulation (EU) 2016/679, the UK's 2018 Data Protection Act, and Gibraltar's 2004 data
Protection law).
Customer's personal information will be handled in accordance with our privacy
policy, please click here for the privacy policy. 4. Account freeze and closure 4.1 If you want
to close your account, please contact us.
Any negative balance in your account needs to be paid
to platform immediately, and the account can be closed after the corresponding debts are fully
paid. 4.2 platform reserves the right to close or freeze your account at any time and for any
reason.
Without prejudice to the validity of the preceding sentence, platform has the right to
close or freeze your account if: (a) you are bankrupt; (b) platform believes that you are using
the website fraudulently or Use the website for illegal or improper purposes; (c) platform
believes that you are unfair/deliberately deceiving/using platform or any of its customers’
behavior/using your account to benefit from the first Three parties;
(d) platform is required to
do so by the police, any regulatory agency or court; (e) platform believes that any of the
situations mentioned in (a) to (c) above may have occurred or will be Occurs; or (f) Your
account is considered a dormant account, and the account balance is 0 or has been emptied
(according to paragraph B.5.1 below).
4.3 If platform closes or freezes your account for any of
the reasons mentioned in (a) to (e) above, you shall bear any and all claims, losses, debts,
damages, damages Costs and expenses (collectively referred to as "claims"), and platform shall
be compensated for such claims.
Under the circumstances mentioned in (a) to (e) above, platform
has the right to withhold and/or retain any and all amounts that should have been paid to you
(including any winnings, betting credits or bonuses).
5. Dormant accounts 5.1 platform charges
management fees for all accounts that have been in an "inactive state" (at least 365 days) for a
continuous period of time. The specific operations are as follows. Accounts deemed "inactive"
during any period of time will not involve any of the following operations: (i) successful
deposit;
(ii) sports betting; or (iii) participation in any casino, poker, game or Vega
Products. (a) Once your account remains "inactive" for 365 consecutive days, your account will
be treated as a "dormant account".
If your account balance is 0, the account will be closed and
no charges will be imposed cost. (b) If your account is a "dormant account" and there is still a
balance in the account, platform will notify you in a reasonable manner based on the information
provided when you registered the account (or later updated by you) .
(c) If your account remains
"dormant" 28 days after platform first tries to contact you, platform will deduct RM2 (or
currency equivalent) from your account every month ) Or 5% of the balance when your account is
identified as a "dormant account",
whichever is higher. (d) The management fee will be
calculated in accordance with (c) and will be collected after the expiration of the 28-day
validity period on the notification date mentioned above,
and the same amount will be collected
every 28 days until: (i) your account balance After being emptied, the management fee will cease
to be collected and the account will be closed;
or (ii) you reactivated the account without
subsequent management fee collection. 5.2 You can "reactivate" your account in the following
ways: (i) make a successful deposit;
(ii) make sports betting; or (iii) participate in casinos,
playing cards, games or Vegas products . 5.3 You can contact our customer service department to
apply for a refund of the management fee.
C. Your funds 1. Deposit and betting 1.1 Customers can
only use the cleared funds in the account to place bets. If there is insufficient funds,
customers must deposit before betting or participating in the game.
For more details on how to
deposit, withdraw and transfer, please visit Deposit/Withdraw. 1.2 You should deposit to your
account only for the purpose of betting on the website. If we believe or have reason to believe
that your deposit is not for betting purposes, we have the right to freeze or close your
account.
In this case, we will also report to relevant departments. 1.3 For payment methods that
require a specific account holder, the funds you deposit into the gaming account can only come
from the relevant account under your name.
If platform recognizes that the account holder's name
is inconsistent with that held by platform, we reserve the right to treat any money deposited
into the gaming account as invalid (and any winnings generated by this deposit are invalid).
1.4 If we go bankrupt, all customers who deposit with our company will be protected, because
customer deposits are deposited into the customer's designated account through our bank, which
is separate from our company's account.
1.5 You agree that we have the right to retain any
interest that may accrue from the funds held in your platform account. 1.6 No employee of
platform shall provide customers with credit overdraft services, and customers can only place
bets when the account funds are sufficient.
platform reserves the right to cancel any bets that
are accidentally accepted when the account has insufficient funds. If platform adds funds to the
client's account by mistake, the client is responsible for notifying us in time. platform will
deduct such funds in the form of account adjustments. 1.7 Unless otherwise stated, all examples
provided on the website are in British pounds.
If the transaction involves currency conversion,
the exchange rate will be based on the intermediate exchange rate announced by the Financial
Times.
The currency options offered are listed in Appendix 1 of the Terms and Rules. 1.8 Once
the currency is selected, the customer's subsequent deposits, bets and winnings will be paid in
the selected currency.
If you need to change the currency used, please contact us. 1.9 You can
only use our currency exchange service for the purpose of placing bets through the website
(referred to as "authorization purposes").
Except for authorized purposes, the currency exchange
service may not be used for any other purposes (including currency hedging, speculative trade or
any other currency transactions).
If platform believes that you use the website for other
purposes (other than authorization purposes), platform has the right to close or freeze your
account, and you should:
(a) bear any and all claims arising therefrom; And (b) Compensate
platform for such claims. 1.10 In addition, platform has the right to withhold and/or retain any
and all amounts earned or obtained by you as a result of "unauthorized" use of the website
(including activities conducted for unauthorized purposes).
1.11 platform does not charge
additional fees for deposits via debit/credit card. However, please note that some bank card
issuers classify betting transactions as "cash" payments, so you may be charged a cash advance
fee.
Please check with your bank card issuer for further details. 2. Withdrawal 2.1 When
possible, all withdrawals will be returned to the deposit account, and withdrawals can only be
paid to the registered account holder. 2.2 For most payment methods, as long as your betting
account has sufficient funds,
it can be processed by clicking "Withdrawal" on the website.
Although there is no daily maximum withdrawal amount, any value higher than RM20,000 or
equivalent Currency withdrawals will need to be arranged separately.
For details of each payment
method, please refer to Deposit/Withdrawal. 2.3 If the customer does not place a full bet on his
deposit when withdrawing money, platform will reserve the right to charge a handling fee, which
includes all the fees incurred in deposit and withdrawal, and such fees will be in the
withdrawal if necessary Deducted from the payment.
3. Others 3.1 If we suffer any refusal to pay
or other fees due to your account, we reserve the right to charge you the corresponding fees.
3.2 At any time, we may use the positive balance in your account to offset your arrears in any
company in the platform group.
3.3 You are responsible for reporting profits and losses to the
taxation and/or other relevant agencies in your jurisdiction. 3.4 Internet gambling may be
illegal in your jurisdiction.
If this is true, you will not have the right to use your payment
card to complete the transaction. However, any accepted bets (whether they win or lose) from
such jurisdictions are valid. D.
Betting procedure 1. Betting 1.1 platform reserves the sole and
absolute right to cancel all or part of any bet at its sole discretion. All bets are at your own
risk. 1.2 We only accept online betting (including betting through mobile devices or
downloadable software on mobile devices) or telephone bets.
Any other forms of betting (post,
email, fax, etc.) are not accepted. If we receive a customer's bet, the bet will be invalid
regardless of whether it is won or lost. 1.3 Customers are responsible for ensuring that their
bets are accurate.
Once the bet is completed, the customer cannot cancel it. Customers can only
use it to change bets when the "Edit Bet" function is available. platform reserves the right to
cancel any bet at any time.
1.4 Your funds will be allocated according to the order of betting
and cannot be used for other purposes. platform reserves the right to cancel and/or withdraw any
transactions involving (current or retrospective) funds that have been allocated for betting.
2. Betting confirmation 2.1 If your account has insufficient funds, bets will be considered
invalid. 2.2 In the case of telephone betting, only after the staff has repeated the details of
the bet and confirmed to the customer that the bet has been successfully processed and accepted,
the bet can be regarded as a valid "betting confirmation".
2.3 Your bet will only be valid after
being accepted by the platform server.Each valid bet will get a unique transaction code. We are
not responsible for settlement of bets for which codes have not been issued. If you are not sure
whether the bet is valid, please check the history in your account or contact us.
2.4 Despite the above regulations, if the bet is made by credit or debit card, the bet will not
be valid
until we receive the full payment. If we do not receive payment before the start of the relevant
event, bets will automatically be void.
2.5 In response to the above circumstances, once a
dispute arises, both the customer and platform agree to use platform betting transaction
database as the final basis.
3. Promotion 3.1 Whether it is an individual or a member of a
group, if there is any violation of the terms of the offer or promotion, or there is any
evidence that a series of bets made by a single customer or a group of customers comes from
Additional payments, free bets, risk-free bets, betting credits or any other promotional offers,
regardless of the result, as long as the customer obtains a guaranteed profit, platform can
claim back the additional payment, free bets, Risk-free bets or bet credits and/or cancellation
of any bets made using free bets or bet credits.
In addition, if there is evidence that the
behavior exists, platform may charge the customer a handling fee (the upper limit of the
handling fee is equivalent to the betting credit, free betting, risk-free betting or additional
payment) to compensate for the detection of the behavior and the The administrative expenses
incurred by the measures taken.
3.2 platform can claim back the bonus amount added by mistake,
free bets, betting credits or additional payments. 3.3 Each customer can only enjoy one discount
provided by the company.
If platform has reason to suspect that the same customer or group of
customers has claimed bonuses or offers more than once, platform can withdraw any or all offers
from any customer or group of customers at any time, and/or cancel any use of bonuses or offers
Bets and winnings resulting from these bets.
3.4 platform may make minor changes to the terms
and rules of any discount or promotion at any time to correct typos, improve the clarity of
words or improve customer experience, and may cancel any discount or promotion at any time due
to legal or regulatory requirements.
4. Settlement and payout 4.1 All bets are subject to the
betting range terms (including the maximum winnings) mentioned in Appendix 2 of these terms and
rules. 4.2 platform reserves the right to suspend trading and/or cancel any betting at any time.
Once the market is suspended, the system will refuse to accept all bets on the market. platform
reserves the right to stop the opening of any game without notifying the customer in advance.
4.3 The "return" calculation provided on the website is for reference only, and all bets will be
settled based on the accepted odds and bet amount.
If an option in the multiple bet is
cancelled, the "returned" amount will be reduced accordingly (including the option that was
cancelled due to the selection of "Cancel if not played at the start of the match" during the
betting).
4.4 If there is a bet item in the customer's multiple bet that the contestant
withdraws from the game or the bet is cancelled, the multiple bet will be settled with the
remaining bets (including the selection of "If not playing at the start of the match, then
cancel ”And was canceled).
4.5 The winnings of all settled bets will be added to your account
balance. Any funds/benefits added to customers due to errors shall not be used. platform
reserves the right to cancel any transaction involving such funds and/or withdraw the
corresponding amount from your account and/or upon or after the error occurs Reverse the
transaction.
4.6 platform reserves the right to withhold funds and declare an event betting
invalid when: (i) the fairness and fairness of the event is questioned; (ii) the odds or the pot
is manipulated; or (iii) The event was manipulated behind the scenes. Evidence of the foregoing
will be based on the size, number or pattern of bets made through any or all of our betting
channels.
The decision made by the relevant agency that supervises the involved sports (if any)
will be the final ruling. If the customer advances any funds of platform for any reason, we
reserve the right to deduct the funds owed by the customer before making any payment.
4.7 If there is sufficient evidence to prove that a series of bets containing the same option
were made
by the same or the same group of people, platform has the right to cancel the betting or
withhold the returned funds based on the subsequent investigation results.
4.8 For events that have no official start time announced, the announced start time of the event
will be regarded as
the start time. If for any reason, bets are accidentally accepted after the start of the event
or event (except for the live betting indicated on the website), as long as the final result is
not known when the bet is placed, and no contestant/team takes any lead ( Such as: scoring,
opponent being sent off, etc.),
betting still holds. If the result of the event/event has been
known, platform reserves the right to cancel bets regardless of winning or losing. Disputes on
the time of betting will be handled according to the transaction history.
Unless otherwise
stated, all times shown on the website and/or mentioned by platform employees are in UK time.
4.9 Ground betting-If we have reason to believe that the betting was placed after the result of
the match/activity was known, or after the selected contestant or team took the lead (such as
scoring, opponent being sent off, etc.),
Regardless of whether you win or lose, we reserve the
right to cancel bets. 4.10 If for any reason, we are unable to verify the result of a particular
market (for example, due to the loss of live pictures), all bets will be void, unless the
settlement of the bets has been determined.
4.11 If the customer's instructions are not clear,
platform has the right to divide the amount bet on various possible outcomes. If it cannot be
divided, platform reserves the right to cancel the entire bet. In this case, platform's decision
is final.
E. Website use 1. Website content and use permission and prohibition 1.1 The
information or data you access through the website or any part of the website (including but not
limited to match results, statistics, sports data and event lists, compensation Rates and
betting data) are for your personal use only, and it is strictly forbidden to reprint or use
such information or data for commercial purposes.
We do not make any guarantees for the results
of the uninterrupted provision, accuracy or use of such information or data. Such information is
for reference only and should not be regarded as advice or recommendation. You cannot rely on
such information when placing bets, and the risk of placing bets is at your own risk.
1.2 It is strictly prohibited to use or utilize all or part of the website, website information
or data
(including but not limited to match results, statistics, sports data and event lists, odds and
betting data) for commercial purposes, as well as the website and / Or any other information or
data in its original code.
1.3 It is strictly prohibited for any purpose to use automated
systems or software to copy and/or extract all or part of the website, website information or
data (including but not limited to match results, statistics, sports data and event lists, odds
and Betting data), and any other information or data contained on the website or part of the
website and/or its original code (referred to as "screen scraping").
2. Your device 2.1 Your computer device or mobile device and network connection may affect the
performance and/or
operation of the website. platform cannot guarantee that the website can operate accurately and
without errors, or that the services provided by platform will not be disturbed in any way.
{Name} shall not be liable for any failures or problems caused by your own equipment, network
connection or network/communication service provider (for example: you cannot bet or cannot view
or receive information about a specific event) .
2.2 For customers who use "platform on the
move" (including downloading software) betting products to place bets, platform will not be
responsible for any damage to mobile devices or data loss caused by the customer’s installation
of software. Nor will it be responsible for the call, data or other costs incurred by using the
software.
2.3 Click here to get more information about website usage requirements and technical
issues. 3. Fair use 3.1 Customers can only use the website and platform products for the purpose
of placing bets on sports events and/or game products. 3.2 You must not use the website for the
benefit of a third party, or for any illegal, defamatory, abusive or obscene purpose (what
platform considers), and you must not use the website to discriminate, deceive, or otherwise
Honest or improper behavior.
3.3 If the customer engages in deceptive, dishonest or illegal
behavior when using the website or platform products, platform will seek the help of all
criminal and contractual legal sanctions.
Any client whose funds fall into this category or
whose funds are suspected of benefiting from a third party will be detained by platform. All
direct or indirect claims (see the definition in 4.3 of paragraph B above) caused by the
customer's deceit, dishonesty or illegal behavior will be borne by the customer, and the
customer will be responsible for compensating platform as required. 4. Software and technical
issues
4.1 In order to be able to use some products provided on the website, you may need to
download some software (for example: casino games that require the use of a Flash player).In
addition, some third-party product suppliers may require you to agree to additional terms and
rules for using their products.
If you do not accept these third-party terms and rules, please
do not use related third-party software. platform does not accept any liability arising from
third-party software. 4.2 You are only allowed to use any and all software provided to you
through the website for the purpose of using the products on the website.
4.3 According to the
following provisions, we hereby grant you a personal, non-exclusive, non-transferable right to
use related software, but the purpose is limited to the use of products on the website
(including online casinos). (a)
You must not: (i) install or load the software on a server or
other networked devices, or take other measures to make the software available from any form of
"forums", online services,
Obtained from remote dial-up or network; (ii) To sublicense,
transfer, rent, lease, lend, transfer or copy your right to use the software (unless otherwise
specified in these terms and rules),
or make or distribute the software (Iii) Enter, access or
attempt to enter or access or otherwise bypass the platform security system, or intervene in
related products or websites in any way (including but not limited to crawlers or similar
devices),
or attempt to Make any changes to the software and/or any of its features or
components; or (iv) copy or translate any user documentation provided online or in electronic
format.
In addition, unless approved by applicable laws related to the calculator program
(including the purpose expressly permitted by Article 296A(1) or Article 50(B)2 of the
Copyright,
Design and Patent Act 1988), you may not: (a) Perform the software Translation,
reverse engineering, reverse assembly, reverse assembly, modification, or creation of derivative
works based on software, or modification of software in other forms; or (b) reverse engineering,
reverse assembly,
reverse assembly, Modify, adapt, translate or make any attempt to discover the
original code of the software, or create derivative works based on the whole or any part of the
software.
(b) You do not own the ownership of the software. The software is owned by platform or
a third-party software provider ("software provider") and is its exclusive property.Any software
and related files that platform has been licensed to use are the property of the software
provider and are protected by copyright laws worldwide. Your use of the software does not make
you own any intellectual property rights in the software.
(c) The provision of the software will
follow the "as is" principle without any guarantees, conditions, promises or statements, whether
express or implied, written or otherwise.
platform hereby excludes all implied terms, conditions
and warranties (including any merchantability, warranty, suitability for any specific purpose,
etc.).
platform does not guarantee that: (i) the software will meet your needs; (ii) the
software will not infringe the intellectual property rights of any third party; (iii) the
software will run without errors or interruptions; (iv) in the software Any deficiencies will be
corrected;
or (v) the software or server can prevent virus attacks. (d) If there is a
communication or system failure related to setting up an account or other performance or
components of the software, neither platform nor the software provider will be liable to you or
any third party for such failure. platform reserves the right to remove all related products
from the website and take any other measures in the event of such failures.
(e) You hereby
acknowledge that how you use the software is not under the control of platform. You are at your
own risk when downloading and using the software. platform will not be liable to you or any
third party for your receipt and/or use of the software.
(f) The software may contain
confidential information that is secret and valuable to the software provider and/or platform.
Except in strict accordance with these terms and rules, you have no right to use or disclose
this confidential information.
4.4 Although platform does its best to ensure that the website
provides 24-hour service, if the website is unavailable at any time or time period for any
reason, platform is not responsible. We reserve the right to change or correct, modify, suspend
or terminate the website and its content, services or products (including your right to access
the website).
4.5 You cannot abuse the website by introducing viruses, Trojan horses, worms,
logic bombs or other malicious or technically harmful content. In particular, you must not
unauthorized access, interfere with, destroy or disrupt the website or any part of the website;
any device or network that stores the website;
any software used when providing the website; or
any device, software, or device owned or used by a third party website. You cannot use
distributed denial of service attacks to attack our website.
We will not deal with any content
that is caused by distributed denial of service attacks, viruses, or other technically harmful
content (may infect your computer device, Assume any responsibility for any loss or damage
caused by calculator programs, data or other proprietary content).
5. Third-party content 5.1
platform receives feeds, comments and content from many vendors. Some third-party product
providers may require you to agree to additional terms and rules to use their feeds, comments,
and content.
If you do not accept the relevant third-party terms and rules, please do not use
relevant feeds, comments and content. 5.2 platform does not accept any liability arising from
any third-party feeds, comments and content.
5.3 The end user terms and rules for using Racing
TV feeds, comments, and content are in Appendix 3 of these terms and rules. 5.4 platform does
not allow any of its employees, anyone related to its employees, or any other party related to
third-party service providers (at the absolute discretion of platform) to provide third-party
services Place bets on any market or event where platform is served by the dealer.
If such bets
have already occurred, platform will cancel any bets at its absolute discretion. 5.5 If the
website contains links to third-party websites and resources, these links are for reference
only.
platform has no control over the content of these websites or resources, and therefore is
not responsible for any loss or damage that may be caused by them or your use. The inclusion of
a link to a third-party website does not constitute an endorsement of the third-party website,
product or service (if applicable).
6. Errors 6.1 platform is not responsible for any errors
related to betting, including: (i) platform shows the relevant odds/handicap/total points/end
betting/editing bet amount with obvious errors ; (Ii) platform accepts betting after the market
is closed or suspended;
(iii) platform miscalculates or pays the settlement amount, including
the use of the "end betting" function to obtain full settlement; or chooses when placing a bet
The betting on "Cancel if not played at the start of the match" is cancelled by mistake; or (iv)
any error in the random number generator or paytable included or used in any game or product.
6.2 Wrong odds-If there is an obvious error before, during, or after the event, all bets will
still be established and will be settled according to the changed odds of platform. If the
revised odds are deemed to be less than 1.001, bets will be considered void.
If there is enough
time before the start of the game, platform will try to contact the customer and reserve the
absolute discretion to allow the customer to cancel the corresponding bet. 6.3 Wrong Count/bet
line/spread/handicap/total points-If there is an obvious error before, during or after the
event, all bets will still be established, and Settlement will be based on platform’s changed
Count,
betting set, spread, handicap or total score, except for the following cases: i) If the
modified odds are deemed to be less than 1.001, The bet will be considered void. ii) Any bet on
Count, Betting Line, Spread, Handicap or Total Line, if the result of the bet is known at the
time of the bet, the bet will be considered void.
6.4 Wrong "end bet" or "edit bet"
amount-before the start, during or after the event, all have been closed by the customer or
edited using the "edit bet" function, but "end bet" Or bets with incorrect amounts in the "Edit
Bet" (due to potential errors in the odds) will still be valid and will be settled again with
the correct amount.
If a bet ends early with an incorrect result, the bet will then be settled
again according to the correct result. 6.5 Wrong Cancellation-When placing a bet, you selected
"Cancel if you did not play at the start of the match" (only for the scoring player market).
If the selected player does play at the start of the match, the bet will be wrong If cancelled,
the
original bet is still established and will be settled again according to the correct result. 6.6
If there is enough time before the start of the game, platform will try its best to contact the
customer and reserve the absolute discretion to allow the customer to cancel the corresponding
bet.
6.7 Wrong event-If an incorrect player or team is reported in a sporting event, all bets
will be considered void, and platform has absolute discretion in this regard. 6.8 Wrong
Handicap-If an incorrect handicap is quoted in any game or event, bets on that handicap will be
void; other markets may also be considered invalid and platform will do so Have unilateral
absolute discretion.
6.9 Delayed betting-If, for any reason, pre-match bets are unintentionally
accepted after the start of the match or event, the relevant bets will be settled as follows: i)
If the event and market include a move, the bet will be placed as the bet The odds at the time
of change will still hold (if the odds are deemed to be lower than 1.001 after the change, then
bets will be void),
unless the result is clear, bets in this case will be considered void. ii)
If the event or handicap does not include a move, the bet is still valid as long as the selected
participant or team does not obtain a substantial advantage (such as: points, opponents sent
off, etc.).
However, if a substantial advantage has emerged, platform reserves the right to
cancel the bet regardless of whether the bet is won or lost. Any bets on which the result of the
match has been clear (including going to the site) will be considered invalid.
6.10 Obvious
error-maximum payout-If there is an obvious error in the bet and the changed odds, the maximum
payout that can be won for the bet is RM10,000, unless the expected payout of the original bet
is higher than RM10,000.
In this case, the estimated maximum "winning" amount bet based on the
changed odds will be equal to the original maximum "winning" bet, and any excess betting will be
invalid. 7. Other 7.1 platform actively monitors the traffic to and from its website. platform
reserves the absolute discretion to block access to the website when it discovers automated or
robotic activity. 7.2 According to certain jurisdictions, platform reserves the right to
restrict access to all or some parts of the website.
7.3 platform may modify or correct the
products provided on the website at any time for any reason. 7.4 All or part of the content of
the website may not be available to you at any time due to our maintenance of the website and/or
modification or correction of any website products.
F. Our responsibility 1. platform shall not
be liable for any damage and loss (deemed or alleged) caused by the website or its content
(including delays or interruptions in operation or transmission, Data loss or damage,
communication or line failure, abuse of the website or its content by anyone, any errors or
omissions in the content).
2. Although platform continuously strives to ensure the accuracy of
the website information, it does not guarantee the accuracy or completeness of the website
information. The website may contain misplanted or other inaccurate or outdated information.
platform has no obligation to update such information.
The provision of website information will
follow the "as is" principle without any conditions, guarantees or other terms. Therefore, to
the maximum extent permitted by law, platform provides you with a website based on the following
principles: platform excludes all statements, express or implied warranties and conditions that
may be valid for the website (except for these terms and rules) And other terms.
3. According to
these terms and rules, all liabilities of platform to you shall not exceed: (a) the amount of
bets you have made through your account (for related bets or products that cause related
liabilities); and (b) The amount of corresponding funds (if such funds are improperly disposed
of by us).
(c) RM10,000 (for any other liability). 4. Whether in contract, tort (including
negligence), violation of statutory law or any other aspect, platform shall not be liable for
the following conditions (whether directly or indirectly): (a) loss of profits; (b) loss of
business; (c) loss of income; (d) loss of opportunity; (e) loss of data; (f) loss of goodwill or
reputation; or
(g) Any special, indirect or subsequent losses, regardless of whether such losses
have been taken into consideration by the parties at the date of these terms and rules. 5.
Nothing in Part F should limit platform’s liability for paying out bonuses or other amounts to
customers, and it must follow the terms and rules here and the maximum bonuses of the product in
Appendix II.
6. Nothing in these terms and rules can exempt or limit platform’s liability if the
following occurs: (i) death or personal injury caused by platform’s negligence; (ii) fraud Or
fraudulent misrepresentation; or (iii) any liability that cannot be exempted or limited by
applicable law.
G. Our Intellectual Property 1. The content of the website is protected by
international copyright laws and other intellectual property rights. platform, its partners or
other third-party licensors enjoy the above rights. 2. All product, company names and logos
mentioned on the website are trademarks, service marks or trade names of the respective owners
(including platform).
3. Except for the use of products for betting purposes, any part of the
website shall not be reproduced or stored, modified, copied, republished, uploaded, posted,
transmitted or distributed in any way or through We have prior express written consent to be
included in any other website or any public or private electronic retrieval system or service
(including text, graphics, video, messages, code and/or software).
4. If you use a feature that
allows you to upload materials, information, comments, posts or other content ("User Content")
to the website, this "User Content" will be considered non-confidential and non-proprietary At
the same time, platform has the right to use, copy, distribute and disclose any such "user
content" to third parties for any purpose.
If any third party claims that any "user content" you
post or upload on the website constitutes an infringement of its intellectual property rights or
privacy rights, platform also has the right to disclose your identity to these third parties.
platform has the right to remove, correct or edit any "user content" you post on the website. 5.
Any commercial use or development of the website or its content is strictly prohibited. H. Other
terms
1. These terms and rules, privacy policy, Cookies policy, rules, any explicitly mentioned
documents, any guidelines or rules posted on the website, together constitute the entire
agreement and the relationship between the parties Understand and supersede the previous
agreement between the parties on the subject of these terms and rules. You acknowledge and
agree,
sign and accept these terms and rules, privacy policy, Cookies policy, rules, any
explicitly mentioned documents, and any guidelines or rules posted on the website, which means
that you cannot rely on or enjoy the rights to anyone ( Any statement, representation,
guarantee, understanding, promise or guarantee (whether caused by negligence or unintentional)
legal remedy, whether or not a party to this agreement, unless expressly provided in these terms
and rules.
This clause shall not be used to limit or exempt any liability arising from fraud or
fraudulent misrepresentation. 2. In any case, any delay, failure or omission (in whole or in
part) in the execution, exercise or request of these terms and rules or any rights, powers,
privileges,
claims or legal remedies granted or generated by the law It shall not be regarded or
interpreted as a waiver of any other rights, powers, privileges, claims or legal remedies in the
above or any of the above circumstances, or any other rights, powers, rights, rights, rights,
rights, rights, rights, rights, rights, rights, rights, rights, rights, rights, rights, rights,
rights, rights, rights, rights, rights, rights, rights, and other Enforcement of privileges,
claims or legal remedies.
3. The rights and legal remedies provided in these terms and rules are
cumulative, and (unless otherwise provided in these terms and rules) do not exclude any other
rights or remedies in the law. 4. If any provision of these terms and rules is deemed invalid or
unenforceable by any court or administrative agency in a legally qualified jurisdiction, the
invalidity or unenforceability shall not affect the other provisions of these terms and rules
Full legal effect.
5. You should fulfill your obligation to fill out and sign all documents and
meet the requirements of platform through these terms and rules, so that platform can benefit
from these terms and rules, protect and enforce these terms and rules, and Let it be fully
effective.
6. These terms and rules cannot establish or be regarded as the establishment of
cooperation, joint venture or agency relationship between the parties. At the same time, unless
expressly stated otherwise in these terms and rules, no party has the right to bind any other
party in any way.
7. platform must not violate these terms and rules, if platform delays or
fails to perform its obligations, and the delay or failure to perform is caused by the event
itself or by reasons or circumstances outside the control of platform, {Name} shall not be
liable for this.
These uncontrollable reasons or circumstances include (but are not limited to)
any telecommunication network failure, power outage, third-party computer hardware or software
failure, fire, lightning, explosion, flood, severe weather, Industrial disputes or work
stoppages, terrorist activities, and actions by governments or other authorities.
In this case,
the performance time should be extended, and the extended time is equivalent to the time when
the performance of the obligation is delayed or cannot be performed. 8. platform may assign,
transfer, charge, sub-authorize or deal with these terms and rules in any other way, or
subcontract any rights and obligations in these terms and rules to members of the platform group
Any company.
9. Under these terms and rules, any notice must be given in written English and can
be delivered by hand, first-class mail, record delivery, registered mail, air mail, e-mail or
fax to:
(a ) For platform, the relevant platform company address listed at the beginning of
these terms and rules or as shown on the website; and (b) For platform’s notice to you, follow
customer registration procedures (including Any data changes that you have notified platform).
Any notice is deemed to have been received on the basis:
(a) if it is delivered by hand, at the
time of delivery; (b) if it is delivered by first-class mail, record delivery, or registered
mail, the second after the day of mailing 9:30 am (GMT) on the full day; (c) if it is sent by
prepaid registered air mail, at 9:30 am (GMT) on the fifth full day after the day of the post;
(d) if sent by e-mail , When sending; and (e) If sending by fax, when sending by the sender. 10.
The appendices, privacy policy, cookies policy, rules, any explicitly mentioned documents, any
guidelines or rules posted on the website are an integral part of these terms and rules, and are
the subject of these terms and rules Part is equally effective.
If there is any inconsistency
between the subject and these terms and the rules, appendices, privacy policy, cookies policy,
rules and/or any documents explicitly mentioned therein, any guidelines or rules posted on the
website, unless otherwise stated, the subject Prevail. I. Complaints, disputes, applicable law
and jurisdiction
1. If any claims or disputes arise from past or current transactions, please
contact us. If platform is unable to resolve the dispute, either party has the right to transfer
the relevant dispute to an arbitration institution, such as Independent Gaming Arbitration
Service (IBAS).
In the case where all parties to the dispute have full representatives, IBAS
will make a final ruling ( Unless there is an obvious error). Unless platform does not follow
the arbitration decision, any dispute over betting will not result in litigation, legal measures
or the revocation of gaming licenses or permits (including any remote operator's license or
personal license).
Privacy Policy (Customer) This privacy policy will describe how platform handles the information
and data you provide to us to help us maintain your relationship with platform.
We will process
any personal information about you provided to us or held by us in accordance with the
provisions of this privacy policy. This information may be provided via the platform website
("Website"), telephone or any other means. Accepting the privacy policy means that you
understand and accept the use of your information in accordance with this privacy policy.
If you
do not agree to the terms of this privacy policy, please do not use the website or provide us
with your personal information.
Contact us If you have any concerns, or want to learn more about
how we handle personal data, please contact us via email. Protect your personal data Your
personal data is not only protected by platform's high quality, high investment and high
standards,
but also protected by law. According to the law, we must have a legitimate reason
when processing your personal information, and the reason must be one of the following:
Perform
any contract between us and you We have a legal obligation to this When you agree to our
processing In the case of when it is in our legitimate interest when it is in the public
interest when it is in your vital interest legitimate interest when we process your personal
data for business or commercial reasons, this Such situations are called legitimate rights.Your
personal data is still protected and we cannot process it in a way that is unfair to you or your
interests.
When we process your personal data for legitimate rights and interests, we will
inform you of the situation and our legitimate rights and interests, and provide you with a way
to raise questions or objections.
However, strong and legitimate reasons for processing this
information may deny your right to protest. When we store your personal data When your data is
stored in platform, we will ensure that it is reasonably protected and used only for acceptable
purposes.
We will retain your data while you are a customer of platform. If you are no longer a
customer of platform, in order to fulfill the purposes listed in this policy and fulfill the
obligations stipulated by relevant laws and regulations, we will retain your data for the
shortest time required. If we are unable to delete your personal data due to technical reasons,
its retention period may be extended.
Why do we process your personal data If you choose not to
provide personal data, this may prevent us from fulfilling our legal and contractual obligations
or provide you with the services required to manage your account. Failure to provide your
personal data may result in our inability to provide products or services to you.
Information
collection The information and data we may collect, use and process about you include: The
information you provide to us by filling in the form on the website, or any other information
you submit to us through the website or email Information Communication records provided via
website, email, telephone or other channels Your response to our surveys or customer research
Details of your transactions with us via website, telephone or other channels You Details of the
website visited, including but not limited to traffic data, location data, web logs or other
communication data.
We will also collect personal data from publicly available sources, such as
Internet searches, the British Companies Registry, and broadcast media when it is reasonable and
does not harm your rights and freedoms.
Telephone calls For training and security purposes, we
will record calls to and from the customer contact center, and record solutions to any questions
you encounter during the use of the service. Social features of our products If you choose to
participate in any social features provided by our products (such as chat rooms), platform may
store, record or otherwise process these data.
Cookies use To learn more about how we use
cookies, please review our Cookies Policy. Personal information we share with others We may
share your personal information within platform or with the following other agencies: law
enforcement agencies, regulatory agencies and other authorities credit rating agencies
Anti-fraud agency Identity verification agency Sports management agency Organization that
introduces you to us Third parties who share your data with us at your request (or permission)
Provide products or Necessary third parties for services Depending on the products you choose to
use, we may need to share your personal data with third parties that provide these services. If
your personal data is transferred outside the European Economic Area ("EEA"), we need
appropriate protection measures.
We may also disclose personal information to other companies,
business partners, or company heirs in cooperation or affiliates. Data transfer outside the EEA
We will transfer your personal data to areas outside of the EEA only in the following
circumstances:
You have given explicit consent, or it is necessary for us to establish or
fulfill your contract with us Contract; or compliance with legal responsibilities or obligations
When we transfer your personal data to regions outside the EEA for our organization or our
business partners, we will take steps to ensure that it is subject to the same standards as in
the EEA The specific basis for protection is one of the following:
The European Commission has
determined that the country that receives your personal data provides the same level of
protection as the EEA. For more information, please refer to the European Commission Ministry of
Justice website.
We will use the contract to require the data recipient to protect your personal
data to meet the same standards as in the EEA. The data is transferred to the United States, and
the recipient of the data has been registered with the US Privacy Shield.
The framework provided
by the US Privacy Shield will ensure that personal data protection reaches the level recognized
by the European Union. Please visit the European Commission’s Department of Justice website for
more information about the U.S. Privacy Shield. In some cases, we may be forced by law to
disclose your personal data to third parties, and may have limited control over the way they
protect data.
Your rights to personal data We will assist you to exercise any rights to your
personal data, including:
Withdrawal of consent in any case where we request your consent, but
this will not make us previously agreed by you Processing is invalid Complain to any relevant
data protection bureau Access your personal data held or processed by us Correct any incorrect
or outdated personal data Delete any personal data processed by us In certain circumstances To
restrict our processing of your personal data requiring us to provide you or other companies you
designate with certain aspects of your personal data, usually referred to as the
"right of transfer" to oppose our ongoing data for our own legitimate rights Processing Object
to a
decision that is completely automated, express your views and request a review of the decision
For more information about these rights,
please contact email Changes to the Privacy Statement
We This policy may be updated from time to time, please check it frequently. If there are any
major changes to this privacy policy, we will make reasonable efforts to notify you in advance
via email, website notification or other agreed communication channels.
We will notify you of
the changes in advance, so that you have some time for consideration and understanding before
the changes take effect. We will not implement major changes to the privacy policy without your
explicit consent.
If you refuse to accept the changes to the privacy policy, or do not accept
the changes within the specified period, we may not be able to continue to provide some or all
of our products and services.
The platform website (this "website") uses cookies to provide customers with better and more
personalized services. This Cookies Policy will explain what cookies are, how cookies are used
on the site, and how to manage the use of cookies.
What is a cookie? Cookies are small text
files containing a small amount of information, which will be transmitted and stored on your
computer, smart phone or other terminal device when you use the Internet. Cookies will be sent
back to the original website or other websites that can recognize cookies each time the website
is visited.
Cookies are very useful and enable relevant websites to identify the user's device.
For more information about cookies, please visit www.allaboutcookies.org. Use of website cookies
There are several reasons for the use of cookies on the website. These include but are not
limited to:
(i)Allow users to log in to their platform account; (ii)Allow users to choose login
preferences; (iii)Monitor and collect information about transactions on the website; (iv)
Prevention of fraud and general privacy protection.
The use of Cookies can generally enhance and
enhance the user experience. The use of some cookies can help the operation of the website.
platform's website cookies use can be divided into the following categories: Session
Management-This type of cookie can be used to ensure the use of the website, manage session
information and ensure the user's website browsing.
Functionality-This type of cookie stores
information to ensure that we remember user preferences, such as preferred language,
classification type, media settings, etc.
It can also help improve the user experience, such as
stopping the same information from being displayed twice. Prevention of fraud-This type of
cookie stores information to help us prevent online fraud. Tracking-This type of cookie ensures
that we store the user's website visit information, and we need to record this information to
pay commissions to our partner members.
Analysis-This type of cookie can help us identify and
count the number of customers, and check the patterns used by customers when using our website.
This will help us improve the operation of the website, such as ensuring that users can easily
find content, and sending relevant and more relevant advertisements and information to each user
in order to monitor the effectiveness of advertisements and information.
platform may use third-party tracking and/or analysis cookies from time to time to help improve the website and
services provided by platform to users. Regarding the third-party website links provided by the
website, please note that these websites have their own cookies and privacy policies.If you
decide to enter any linked third-party website, please read its cookies and privacy policy
before visiting.
Manage Cookies If you want to delete any cookies that have been stored on your
computer, or want to stop those cookies that record your browsing website patterns, you can
delete the existing cookies and/or change the privacy settings on your browser (this The process
varies between browsers).
For more information on how to do this, please visit
www.allaboutcookies.org. You can also view information about how to do this in the "Help"
section of your browser.
Please note that if you delete our Cookies or block our subsequent
Cookies, you will not be able to use certain areas or features of the website. For example:
if you disable "session" cookies in your browser, it may cause you to be unable to log in to your
platform account. Detailed information about platform protecting personal privacy can be viewed
in our privacy policy.
Vworld excels with extensive live casino collaborations, including top providers like AG, GD, PT, and BG. Our slot games feature popular titles such as 918KISS and LionKing, while our sportsbook offers leading platforms like SBOBET and SBOVS, all developed by certified experts.